Shipping policy

Shipping Policy

Thank you for visiting and shopping at MAISON KANOPÉE (http://ztfawz-tt.myshopify.com/). The following terms and conditions constitute our Shipping Policy for our collection of handcrafted beds, upholstered headboards & footboards, and media furniture, including TV stands.

1. Order Processing Times

Standard In-Stock Furniture: Orders for standard in-stock items are processed within 3 to 5 business days prior to dispatch.
Large & Heavy Freight Items: Orders containing solid bed frames, upholstered headboards, or heavy media consoles require custom palletization and scheduling with specialized freight carriers. Processing for these items takes 5 to 8 business days.
Made-to-Order / Custom Upholstery: Custom beds and personalized headboard fabrics require an extended production lead time of 3 to 6 weeks before dispatch. Estimated delivery windows will be communicated upon order confirmation.
Orders are not processed or shipped on weekends or official Belgian public holidays.

2. Shipping Destinations & Delivery Zones

We ship across Belgium, neighboring European Union countries, and select European regions:

Zone 1 (Domestic - Belgium): Direct freight and courier shipping throughout Belgium.
Zone 2 (Neighboring EU): France, Germany, Netherlands, and Luxembourg.
Zone 3 (Rest of EU): Selected continental EU countries. (Shipping costs calculated at checkout).

Note: For remote locations, islands, or restricted traffic zones, additional freight surcharges or extended delivery times may apply.

3. Delivery Methods & Shipping Rates

Shipping fees are calculated based on total order weight, dimensions, and destination country during checkout.

Delivery Service	Suitable Products	Estimated Transit Time	Shipping Fee
Standard Parcel Delivery	Small accessories & hardware	2–5 business days	Calculated at Checkout
Curbside Freight Delivery	Beds, Headboards, Footboards & TV Stands	5–10 business days	Calculated at Checkout
White-Glove In-Home Delivery (Optional)	Complete Bed Sets & Heavy Media Consoles	7–14 business days	Flat-rate / Add-on Option

4. Freight Delivery Guidelines for Oversized Furniture

Due to the size and weight of bed frames, headboards, and TV stands, freight deliveries require specific customer cooperation:

A. Delivery Appointments

For all freight shipments, our carrier will contact you via phone, SMS, or email to agree on a delivery date and time window. A person over 18 years of age must be present at the delivery address during the confirmed time slot.

B. Access & Doorway Measurements

It is the customer's responsibility to verify that all ordered items (particularly long TV cabinets and wide headboards) can fit through exterior gates, entry doorways, corridors, stairwells, and elevators. Product dimensions are clearly listed on each product page.

C. Curbside vs. White-Glove Delivery

Standard Curbside Freight: Delivery is made to the curb, driveway, or main entrance of your building. Drivers are not obligated to carry heavy packages upstairs or inside your living room/bedroom.
White-Glove Service: If selected at checkout, the carrier crew will deliver the packages directly to your designated room, unbox the furniture, and remove packaging materials.

5. Delivery Inspection & Transit Damage Protocol

Because heavy furniture packages can sustain damage during transit, please follow these steps upon delivery:

Exterior Packaging Check: Thoroughly inspect all exterior cardboard boxes, pallets, and shrink wrapping before signing the delivery slip.
Note Damaged Packaging: If you spot crushed corners, holes, torn boxes, or open tape, instruct the driver to record "Packaging Damaged - Subject to Internal Inspection" on the official carrier delivery note.
Report Within 48 Hours: Unpack and inspect your items immediately. If you discover damage to your bed frame, headboard, or TV stand, notify us within 48 hours of receipt at [email protected].
Required Documentation: Include your order number, photographs of the damaged product parts, and photographs of the outer packaging labels.

For full details on claims and returns, please review our Return and Refund Policy.

6. Missed Deliveries & Re-Delivery Charges

If a delivery appointment has been confirmed with the freight carrier and delivery cannot be completed because:

No authorized person is present at the address,
The delivery site is inaccessible or unsafe, or
The items cannot physically fit through doors or stairwells,

Any additional charges incurred for re-delivery, carrier storage, or return shipping to our warehouse will be charged to the buyer.

7. Order Tracking

Once your order is handed over to our freight partners or postal couriers, you will receive a Shipping Confirmation email containing your tracking number and a link to trace your delivery status online.