Shipping policy

SHIPPING POLICY

Effective Date: September 29, 2026

Form Layer Hub is committed to making the delivery process as straightforward as possible. Since our merchandise includes furniture and larger household products, delivery timing may vary depending on inventory, warehouse processing, carrier capacity, destination, and the size of the shipment.

1. Shipping Charges

Our standard shipping structure is:

  • Orders of $10.00 or more: Free standard shipping
  • Orders under $10.00: $5.99 shipping charge

If a specific product listing displays a different shipping arrangement, the terms shown at checkout or on the applicable product page will control for that order.

2. Order Processing

Orders are generally processed after payment authorization and order verification.

Processing may take additional time when:

  • An item requires additional handling;
  • Inventory must be confirmed;
  • The order contains multiple products;
  • A product is unusually large;
  • Additional address verification is necessary; or
  • A carrier requires special handling arrangements.

Processing time is separate from transit time.

3. Delivery Estimates

Estimated delivery dates are estimates rather than guaranteed delivery commitments unless expressly stated otherwise.

Delivery can be affected by:

  • Carrier delays;
  • Weather;
  • Holidays;
  • High-volume periods;
  • Incorrect addresses;
  • Rural or remote destinations;
  • Transportation disruptions;
  • Warehouse delays; or
  • Other circumstances outside our reasonable control.

4. Furniture Deliveries

Beds, headboards, footboards, and TV stands may be shipped in multiple boxes or packages.

Customers should inspect each package upon arrival.

A shipment may therefore appear incomplete temporarily when different packages are moving through the carrier network separately.

5. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address.

If an order has not yet shipped, customers should contact us promptly if an address correction is needed.

Address changes after shipment may be subject to carrier limitations or additional costs.

6. Failed Delivery

If delivery cannot be completed because of:

  • Incorrect address;
  • Missing apartment or unit information;
  • Customer refusal;
  • Customer unavailability where a signature or appointment is required; or
  • Other circumstances attributable to the customer,

additional delivery, return, storage, or reshipment costs may apply where permitted by law.

7. Damaged Packages

If a package appears damaged upon delivery, customers should document the condition with photographs.

If the product is damaged after opening, please contact:

[email protected]

as soon as reasonably possible.

Please provide the order number and photographs of the merchandise and packaging.

8. Missing Items

If an order appears incomplete, please allow reasonable time for separately shipped packages to arrive.

If a component or package remains missing, contact us so that we can investigate with the applicable carrier or fulfillment provider.

9. Delivery to the Correct Location

Standard delivery generally means transportation to the address supplied at checkout.

Unless a product page expressly states otherwise, standard shipping does not automatically include:

  • In-home furniture placement;
  • Room-of-choice delivery;
  • Assembly;
  • Installation;
  • Removal of existing furniture;
  • Removal of packaging; or
  • Specialized moving services.

Customers should review any product-specific delivery information before ordering.

10. Sales Tax

Applicable sales tax may be calculated and collected where required by law.

Florida law imposes sales and use tax requirements on taxable retail sales and addresses taxation of certain remote sales.

The tax shown at checkout may vary based on the shipping destination and applicable tax rules.

11. Delivery Delays

We will make reasonable efforts to assist customers when a carrier delay occurs.

However, once a shipment has been transferred to a carrier, certain aspects of transportation are outside our direct control.

We do not guarantee compensation solely because an estimated delivery date is missed unless such compensation is required by applicable law or expressly promised by us.