Refund policy

RETURN AND REFUND POLICY

Effective Date: September 29, 2026

At Form Layer Hub, we want every purchase to become a comfortable and dependable addition to your home. Because our products include substantial household furnishings such as beds, headboards, footboards, and TV stands, we understand that customers may need time to inspect an item, confirm its condition, and make sure it fits their intended space.

This Return and Refund Policy explains when and how eligible merchandise may be returned, exchanged, or refunded.

1. General Return Period

Unless a different return period is specifically stated on the applicable product page, customers may request a return within 30 calendar days after confirmed delivery.

To qualify for a standard return, the product must generally:

  • Be unused or only minimally handled for inspection;
  • Be in its original condition;
  • Not have been assembled, installed, modified, painted, drilled, altered, or otherwise customized;
  • Include all original components, hardware, instructions, accessories, and packaging reasonably available;
  • Not show unreasonable signs of use, stains, scratches, dents, pet hair, smoke exposure, moisture damage, or other customer-caused damage; and
  • Be accompanied by reasonable proof of purchase.

For large furniture items, customers should inspect the product carefully before assembly whenever reasonably possible.

2. Furniture Inspection Upon Delivery

Beds, headboards, footboards, and TV stands can contain multiple components and may require assembly. Customers are encouraged to inspect the shipping carton and merchandise promptly after delivery.

If the exterior packaging appears significantly damaged, customers should photograph the package before opening it.

If the merchandise itself appears damaged, customers should take clear photographs showing:

  1. The shipping box or packaging;
  2. The shipping label;
  3. The damaged area;
  4. The entire product; and
  5. Any damaged hardware or components.

These photographs can help us evaluate a transportation-related claim efficiently.

3. Damaged, Defective, or Incorrect Merchandise

If your order arrives damaged, defective, incomplete, or materially different from the product ordered, please contact us at:

[email protected]

Please provide your order number, a description of the problem, and photographs or video where appropriate.

After reviewing the circumstances, Form Layer Hub may offer an appropriate remedy, which may include:

  • Replacement parts;
  • Replacement merchandise;
  • Repair or other reasonable corrective action;
  • Store credit; or
  • A refund to the original payment method.

Customers should not discard damaged merchandise or shipping materials until we have had a reasonable opportunity to review the claim, unless disposal is necessary for safety reasons.

4. Change-of-Mind Returns

A customer who simply changes their mind may request a return within the applicable return period, provided the merchandise meets the eligibility requirements of this policy.

Because furniture products are larger and more difficult to resell after assembly or use, assembled or materially used furniture may not qualify for a standard change-of-mind return.

Any return involving an assembled product will be reviewed individually based on its condition, packaging, resaleability, and the circumstances of the request.

5. Non-Returnable Circumstances

A return may be denied or adjusted where merchandise:

  • Has been used beyond reasonable inspection;
  • Has been assembled or installed;
  • Has been altered or customized;
  • Has been damaged after delivery due to improper handling;
  • Is missing substantial components;
  • Shows excessive wear;
  • Has been exposed to moisture, smoke, pets, chemicals, or other damaging conditions;
  • Cannot reasonably be resold because of customer-caused damage; or
  • Is returned after the applicable return period without an approved exception.

Nothing in this policy is intended to eliminate rights that cannot lawfully be waived under applicable law.

6. Return Authorization

Please do not automatically ship merchandise to the return address.

Before returning an item, contact:

[email protected]

with:

  • Full name;
  • Order number;
  • Product name;
  • Reason for return;
  • Date received; and
  • Photographs when relevant.

If the return is approved, we will provide return instructions and, when applicable, the appropriate return address or shipping instructions.

7. Return Shipping

For a return caused by customer preference, incorrect ordering, incompatibility with the customer's intended space, or another non-defective reason, the customer may be responsible for reasonable return shipping expenses unless otherwise agreed.

When the return is due to an error attributable to Form Layer Hub, or merchandise is confirmed to have arrived defective or materially damaged, Form Layer Hub will determine an appropriate shipping remedy based on the circumstances.

Because furniture can be bulky, customers should obtain return authorization before arranging freight or other transportation.

8. Refund Processing

Once an approved return has been received and inspected, we will process the applicable refund.

Approved refunds will generally be issued to the original payment method. The time required for the funds to appear in a customer's account may depend on the payment provider, bank, card issuer, or other financial institution.

We do not guarantee a specific bank-processing period.

9. Partial Refunds

Where permitted and appropriate, Form Layer Hub may issue a partial refund instead of requiring a complete return. This may occur where merchandise has a minor issue that does not substantially affect its functionality or where the parties agree that a partial adjustment is an appropriate resolution.

10. Exchanges

If a customer wishes to exchange an item, the exchange is subject to inventory availability.

An exchange may involve returning the original merchandise before replacement merchandise is shipped.

If the requested replacement is unavailable, we may offer a refund or another mutually acceptable resolution.

11. Refused or Unclaimed Deliveries

If an order is refused or remains unclaimed by the customer, the resulting shipping, handling, storage, return, or other reasonable costs may be deducted from any refund where permitted by applicable law and where those costs were caused by the customer's decision or failure to accept delivery.

12. Florida Consumer Protection

This policy is intended to provide clear notice of our refund and return practices. Florida law contains specific requirements concerning the disclosure of refund policies at retail establishments and provides certain consequences when a seller does not properly disclose its refund practices.

Nothing in this policy is intended to restrict any non-waivable right available to a consumer under applicable federal or Florida law.